Direct Answer / Quick Summary:

If you have forgotten your password or your account has been locked on the Qiwa platform, you can regain access immediately through two official recovery channels:

1. Nafath Biometric Bypass (Fastest & Recommended): On the Qiwa sign-in page (qiwa.sa/en/sign-in), bypass traditional password entry completely by selecting Sign In via National Unified Access (Nafath / نفاذ). Enter your 10-digit Iqama or National ID number and approve the two-digit authentication prompt on your Nafath mobile app. You will gain instant access to your account without needing your old password.

2. Official Password Reset Flow: Click Forgot Password? (نسيت كلمة المرور؟), enter your Iqama Number, verify the SMS OTP sent to your Absher mobile number, and create a new password meeting MHRSD security standards (12+ characters, uppercase, lowercase, numbers, and symbols).

If Account Is Suspended: If your account is frozen due to excessive failed attempts or expired residency, escalate through the MHRSD Unified Customer Care line (19911)* to reset security locks.

Understanding Qiwa Account Security Architecture

The Ministry of Human Resources and Social Development (MHRSD) applies strict cybersecurity standards across the Qiwa portal. Because Qiwa controls legally binding digital contracts, sponsorship transfers, and corporate labor files, accounts are protected by multi-layered defensive controls:

Step 1Recovery Path

Sign-In Recovery Initiation

Navigate to qiwa.sa and select "Forgot Password" or choose Nafath SSO

Step 2NIC Verification

National Identity Check

System verifies 10-digit Iqama or National ID against the National Information Center

Step 3Authentication

Dual Multi-Factor Handshake

Receive 4-digit SMS OTP on Absher mobile or approve biometric push via Nafath

Step 4Credential Update

Secure Password Generation

Formulate new password complying with ministerial complexity protocols

Step 5Unlocked

Instant Profile Re-Activation

Account suspension lifted; 24/7 access to contracts and transfers restored

Under MHRSD security algorithms, accounts are automatically temporarily suspended under two primary conditions:

Excessive Failed Password Attempts: Five (5) consecutive incorrect password inputs trigger an automated 60-minute security lockout to protect against brute-force intrusion.
Identity Invalidation: An expired Iqama card (expired over 90 days) or a revoked Commercial Registration (CR) can trigger a compliance hold on self-service transactions.

Method 1: The Nafath Biometric Bypass (No Password Required)

For 90%+ of expatriates and Saudi professionals, resetting a forgotten password is completely unnecessary because Qiwa supports passwordless authentication via the National Unified Access (Nafath) ecosystem:

Step 1: Open the Qiwa Sign-In Gateway

1Navigate to the official login portal: https://qiwa.sa/en/sign-in.
2Choose Individual Account (حساب الأفراد).

Step 2: Select Nafath Single Sign-On

1Instead of entering your email address and password, look for the option labeled:

"Sign in using National Unified Access (Nafath)".

2Click the green Nafath button.

Step 3: Biometric Authentication on Smartphone

1Enter your 10-digit Iqama Number (or National ID).
2The Qiwa portal screen will display a two-digit verification number (e.g., 56).
3Open the Nafath App on your smartphone.
4Accept the incoming verification request and tap the matching number (56).
5Confirm via Face ID or fingerprint scan.
6Return to your web browser. The system bypasses password entry entirely and logs you directly into your active Qiwa Individuals dashboard!

Once inside your dashboard, you can comfortably navigate to Account Settings → Security and update your permanent password at your convenience.

Method 2: Standard Password Reset Walkthrough (Step-by-Step)

If you specifically require a traditional password for corporate API integrations or preference, follow this verified reset protocol:

Step 1: Access the Recovery Link

1Go to https://qiwa.sa/en/sign-in.
2Below the password input box, click the link: Forgot Password? (نسيت كلمة المرور؟).
3The URL will redirect to the secure identity recovery page (qiwa.sa/en/user/password).

Step 2: Enter Identity Credentials & Gregorian Date of Birth

1Enter your 10-digit Iqama Number (for expats) or National ID (for Saudi citizens).
2Toggle the calendar selector to Gregorian (ميلادي).
3Select your exact Day, Month, and Year of birth matching your passport and official immigration records.
4Click Continue.

Step 3: Input the Absher SMS One-Time Password

1The National Information Center will instantly dispatch a 4-digit OTP code via SMS to your Absher-registered mobile number.
2Enter the 4-digit code on the screen within 60 seconds.
3If you do not receive the SMS, verify that your phone number is properly synchronized by following our guide on How to Change Mobile Number in Qiwa.

Step 4: Formulate a New Compliant Password

MHRSD enforces strict cryptographic complexity rules. Your new password must satisfy all five criteria:

Statutory Safeguards & Rights Protection

Mandatory protections enforced by MHRSD & Saudi Labor Law

1
Minimum LengthMust contain at least 8 characters (12 to 16 characters strongly recommended for corporate accounts).
2
Uppercase LettersMust include at least one uppercase letter (A through Z).
3
Lowercase LettersMust include at least one lowercase letter (a through z).
4
Numeric CharactersMust contain at least one numeric digit (0 through 9).
5
Special SymbolsMust include at least one special character (e.g., @, #, $, %, ^, &, *, _).

Example of a compliant strong password: Riyadh#2026!Secure

4Enter your new password and re-type it in the confirmation field.
5Click Reset Password. A confirmation green banner will appear: "Your password has been successfully updated."

How to Unlock a Suspended or Frozen Qiwa Account

If your account displays the error message:

"Your account has been suspended for security reasons. Please contact technical support."

Follow this three-tiered administrative escalation roadmap:

Tier 1: The 60-Minute Cooling-Off Period

If the suspension was triggered solely by repeated incorrect password entries, the lockout is temporary. Close your browser, do not attempt to log in, and wait exactly 60 minutes. The automated rate-limiter resets, allowing you to use the Nafath bypass method described above.

Tier 2: Resolving Government Identity Compliance Holds

If 60 minutes elapse and the account remains locked, the suspension is tied to a regulatory status hold:

Expired Iqama: If your Iqama has been expired for over 90 days, government gateways freeze self-service accounts until your employer pays municipal levies and renews your residency.
Deactivated Commercial Registration (For Business Accounts): If the establishment's CR, Chamber of Commerce license, or municipal Balady license expired, the Qiwa Business account freezes. The company manager must renew commercial licenses to restore platform access.

Tier 3: Formal Escalation via MHRSD Unified Customer Care (19911)

If your account remains locked without legal justification:

1Dial the official Ministry of Human Resources hotline: 19911 (available in Arabic, English, Urdu, Hindi, Tagalog, and Bengali).
2Select language, then press 2 for Qiwa Platform Services.
3Explain to the customer care officer that your personal account has encountered an administrative security suspension.
4Provide your 10-digit Iqama Number and full legal name.
5The officer will verify your identity via a live SMS prompt and issue a Support Ticket Number (e.g., TKT-MHRSD-XXXXXX), manually lifting the security block within 24 to 48 business hours.

Top 5 Password Recovery Errors & Technical Fixes

Recovery Error MessageRoot CauseExact Resolution
"User Not Found"Typo in Iqama number or using a Border Number instead of Iqama.Verify your 10-digit Iqama on your residency card; Border Numbers cannot use password recovery.
"Date of Birth Mismatch"Calendar toggle set to Hijri instead of Gregorian.Click the Gregorian toggle; ensure date matches your Jawazat immigration record.
"Password Does Not Meet Security Policy"Missing uppercase, numbers, or special symbols.Incorporate special characters (@, #) and ensure minimum 8 characters.
"Too Many Requests / IP Blocked"Multiple reset attempts within a short window.Wait 30 minutes, disconnect any VPN services, and clear browser cookies.
"Nafath Verification Expired"Biometric prompt timed out after 60 seconds.Open the Nafath app before clicking submit on Qiwa to approve immediately.

Frequently Asked Questions (FAQ)

Can an employer reset an employee's personal Qiwa password?

No. Employers have zero technical control over an employee's personal Qiwa Individuals credentials. Only the individual worker can reset their password using their personal Absher and Nafath credentials.

Does resetting my password cancel my active contract or transfer requests?

No. Resetting your password only updates your login credentials. Your authenticated employment contract, transfer requests, and employment history remain 100% untouched.

Can I reset my Qiwa password while outside Saudi Arabia?

Yes. If you have an active Nafath app on your phone, you can log in or reset your password from anywhere in the world without needing local Saudi telecommunications roaming.

What should I do if someone else unauthorized is trying to access my Qiwa account?

Because Qiwa requires two-factor authentication via Nafath push notifications, an unauthorized person cannot access your account even if they know your password. If you receive unexpected Nafath prompts, reject them immediately and update your password through the recovery portal.

Is there any charge or fee to unlock a suspended Qiwa account?

No. All password resets, identity bypasses, and account unlocks on Qiwa Individuals and MHRSD support (19911) are 100% free of charge.

Facing Persistent Platform Freezes or Workforce Portal Errors?

Whether you are an enterprise administrator auditing company-wide Qiwa Business credentials or an expatriate executive resolving complex government identity blocks, explore our authoritative Qiwa Platform Master Manual or consult our corporate compliance specialists for expert regulatory advisory.